Shipping and Delivery

1. Order Processing:

1.1 Order Confirmation: After successfully placing an order, you will receive a confirmation email, and another notification when the order is shipped. If expedited processing is required, please contact us.

1.2 Order Processing Time: Orders will be processed and shipped within 7-10订单处理时间 business days.

1.3 Address Confirmation: Please verify your shipping address before placing an order. If you notice an error, contact us as soon as possible. If a package is returned due to an address issue, we will deduct the shipping cost from the refund amount. If the shipping is free, we will deduct the actual shipping cost.

1.4 Order Cancellation: If your order has not yet been processed or shipped, please contact us immediately. Upon mutual confirmation, we can cancel the order without any shipping fees and provide a full refund. If your item has already shipped, please contact us via email at luxuefeng0628@gmail.com.

2. Shipping Policy:

2.1 Supported Countries/Regions: We currently support orders within the United States only.

Please refer to the table below for specific shipping times, delivery times, and shipping fees:

(Specific shipping times will follow the courier’s standards; shipping may not occur on weekends or holidays. Detailed information will be sent to you via email.)

2.2 Shipping Method/Delivery Partners: We use major couriers such as UPS, FedEx, and USPS for domestic orders in the United States. We closely monitor the logistics partners’ standard timelines and will promptly update our shipping policy to ensure you receive accurate delivery information.

2.3 Customs Duties: For orders within the United States, customs duties are included in the product price, and no additional fees are required.

2.4 Shipping Delays:  we strive to provide timely service and on-time deliveries, but occasional delays may occur due to weather, holiday peaks, or logistics issues. After order confirmation, you will receive an email with detailed tracking information. If delays occur, our customer support team will inform you and offer solutions, such as discounts, coupons, or small gifts as compensation (depending on the situation). We will assist in resolving delays caused by uncontrollable factors but cannot take responsibility for them. If you have any questions, please feel free to contact our customer support team.

3. Order Confirmation and Tracking:

3.1 After your order is shipped, you will receive an email with the courier’s details and your tracking number. The package information will be updated according to the courier’s system, though updates may be delayed during holidays. If there is no update after a few days, you can use the order number to check at your local post office. We are always happy to provide further assistance.

4. Sales Tax Policy:

Depending on your location and the applicable state and local tax laws, you may be required to pay sales tax when shopping on our website. The exact tax amount will be calculated and displayed during the checkout process.

Please be aware that tax requirements vary by jurisdiction, so the final tax calculation will depend on the shipping address or destination of the purchased goods. These taxes (if applicable) are determined and collected by the respective state or local authorities and are beyond our control.

We recommend reviewing the tax information displayed during checkout to understand the exact tax amount for your purchase. If you have any other questions or concerns regarding taxes, please feel free to contact our customer support team, who will be happy to assist you.

Please note, this tax policy may change due to updates or amendments to state and local tax laws. We appreciate your understanding and cooperation in complying with applicable tax regulations.

5. Contact Information:

 If you have any questions, please contact us via the following methods:

Email:luxuefeng0628@gmail.com
Phone：

  • 13219099212
  • 18581505881

 Business Hours: Weekdays, 9:00 AM – 6:00 PM (UTC+8)