Refund & Return Policy

At HSTPSG, we are committed to providing high-quality lighting solutions that meet your expectations. Our refund and return policy is specifically designed to address instances where products are received in a defective or damaged condition. We do not accept returns or offer refunds for reasons other than products being defective or damaged upon arrival.

Reporting Damaged or Defective Items

If you receive a product that is defective or damaged upon arrival, please notify us within 7 days of delivery by contacting luxuefeng201@gmail.com. In your email, include your order number, contact information, and clear photographs of the damaged or defective item along with its packaging. This information is crucial for us to assess the situation and determine the appropriate resolution.

Resolution Process

Upon receiving your report, our customer service team will review the provided information and respond within 3 business days. If the item is confirmed to be defective or damaged, we will offer the following options:

  • Replacement: We will send you a new item at no additional cost.

  • Refund: If a replacement is not available or preferred, we will issue a full refund to your original method of payment.

Return Shipping for Defective or Damaged Items

For items confirmed as defective or damaged, HSTPSG will cover the cost of return shipping. We will provide you with a prepaid shipping label and instructions on how to return the item. Please ensure the product is securely packaged to prevent any further damage during transit.

Limitations and Exclusions

Please note that our policy strictly covers items that are defective or damaged upon arrival. We do not accept returns or provide refunds for:

  • Items that are not defective or damaged.

  • Damage resulting from misuse, abuse, or improper handling post-delivery.

  • Minor cosmetic imperfections that do not affect the functionality of the product.

  • Items returned without prior authorization.

Your Responsibilities

To ensure a smooth return process, please:

  • Retain the original packaging until you have inspected the product and confirmed it is in good condition.

  • Report any issues within the specified 7-day period.

  • Provide all requested information and documentation promptly to facilitate the assessment and resolution process.

Contact Us

For any questions or to initiate a report of a defective or damaged item, please contact us at luxuefeng0628@gmail.com. Our customer service team is available to assist you and ensure your satisfaction with our products.

This policy is effective as of April 8, 2025, and is subject to change at HSTPSG's discretion.